Partner Quick Reference Guide

CAPTURE → VERIFY → SUBMIT → TM CREATES → TM SHIPS

1. CAPTURE

Follow the current TM capture instructions. Get the full paw/nose/approved feature in focus and include the required

scale/reference.

2. VERIFY

Before submission, verify the pet, case ID, spelling, size, and selected options. A second-person check is strongly

recommended.

3. SUBMIT

Send the highest-quality original images and all required options through the approved TM workflow. The production

clock begins after TM has a Complete Submission.

4. TM CREATES

TM refines the submitted source material and produces the custom Pactile. Standard production target: shipment

within one week of Complete Submission. Custom work may take longer.

5. TM SHIPS

Completed orders ship to your designated facility. Partner pays shipping. Inspect the product promptly and report an

obvious TM production error within 7 business days.

Families can keep the connection going

TM may provide a QR/reorder path allowing families to order additional Pactiles and TM products directly from

Textured Memories. Qualifying direct purchases attributable to your facility earn a 5% Partner Referral Credit for 12

months after the original Partner order. Credits can be used toward eligible future TM product purchases and are not

redeemable for cash.

How to talk about PactilesTM

Use the Pactile name in written descriptions. A simple family-facing description is: “A PactileTM Paw Keepsake is a

touchable, dimensional expression of your pet’s unique paw.” If asked how it is made: “Textured Memories uses a

precision layered-ink process to build a tactile 2.5D surface.” Avoid leading with terms such as 3D printed or UV

printed.

Quick troubleshooting

If this happens…  Do this…

Photo is blurry / feature is cropped  Retake before submitting.

Unsure whether the scale/reference is usable  Follow current capture guide or contact TM before submitting.

Wrong pet or options were submitted  Contact TM immediately; production may be stoppable if work has not begun.

Finished item appears incorrect or damaged  Photograph it and report the issue with the order/case ID within 7 business days.

Family wants another Pactile or another TM product Direct them to the TM reorder/QR path supplied with the program.

Qualifying direct purchases can earn your facility Partner Referral  Credit.