Partner Terms & Conditions

1. Orders and Acceptance

Orders must be submitted through TM’s approved ordering method. An order is not accepted until TM confirms receipt

or begins production. TM may request clarification, corrected source material, or additional information before

accepting or producing an order.

2. Complete Submission

A “Complete Submission” means TM has received all information and materials reasonably required to produce the

order, including usable source photographs/images, required scale or reference information, correct pet/case

identification, selected product size and options, personalization, shipping destination, and any approval TM specifically

requests. Production timing does not begin until the submission is complete.

3. Standard Production Target

For standard orders, TM’s target is to ship within one (1) week after Complete Submission. This is a production target,

not a guaranteed delivery date. Custom work, unusually complex source material, high-volume periods, equipment or

supply disruptions, carrier events, severe weather, force majeure, or circumstances outside TM’s reasonable control may

extend timing. TM will communicate known delays when reasonably practicable.

4. Pricing and Price Changes

Partner will pay the prices in the then-current Partner Price List. TM may change general partner pricing on at least 30

days’ written notice. Accepted orders submitted before the effective date of a general price change will use the price in

effect when accepted, unless the order is later materially changed.

Custom work may require a separate quote. Suggested retail prices are recommendations only; Partner independently

determines its consumer pricing, subject to applicable law.

5. Billing and Payment

TM will issue a consolidated monthly invoice. Payment is due Net 15 from the invoice date. Partner must notify TM of a

good-faith invoice dispute promptly and pay undisputed amounts when due.

TM may suspend production or shipment for materially past-due balances. Any late fee or finance charge must be stated

on the invoice and may not exceed the maximum permitted by applicable law.

6. Shipping

Partner is responsible for shipping charges unless TM agrees otherwise in writing. Standard orders will be shipped to

Partner’s designated facility. TM may select a commercially reasonable carrier and service unless Partner requests and

pays for another available method.

Partner is responsible for providing an accurate deliverable address and promptly reporting shipment damage or loss.

Direct-to-family shipping is not part of the standard program unless separately approved.

7. Inspection and Remakes

Partner should inspect products promptly. Readily apparent manufacturing defects, incorrect products, incorrect sizes,

transit damage visible upon receipt, or other obvious TM errors should be reported within seven (7) business days after

delivery, with photographs and order information sufficient for TM to evaluate the issue.

For a verified TM error, TM may correct, remake, replace, credit, or refund the affected product. Errors caused by

Partner-provided information or source materials, including wrong pet, wrong name, incorrect options, missing

anatomy, incorrect scale/reference, or inadequate source quality, are not TM production errors and may require a paid

remake.

TM may consider later reports of concealed defects in good faith; the seven-business-day period is not intended to waive

rights that cannot lawfully be waived.

TEXTURED MEMORIES, LLC | PARTNER PROGRAM

Version 1.3 • August 31, 2026

8. Cancellations and Changes

Partner should request cancellations or changes immediately. Once custom production has begun, cancellation may not

be possible and Partner may be responsible for work already performed and materials committed.

9. Custom Work

Custom sizes, unusual source materials, special finishing, nonstandard personalization, rush requests, and other custom

work are subject to feasibility, pricing, and timing confirmed by TM. Custom work may be excluded from the standard

one-week production target.

10. Partner Referral Credit Administration

TM will calculate the 5% Partner Referral Credit described in the Agreement from Qualifying Net Sales reasonably

attributable to Partner during the applicable 12-month family referral period. TM may provide periodic credit

statements. Credits may be applied only as provided in the Agreement and do not constitute cash commissions or cash

payments.

TM may reverse Partner Referral Credits associated with refunds, returns, chargebacks, fraud, or other reversals of the

underlying customer transaction. Credits expire twelve (12) months after they are earned.

11. Taxes

TM will collect sales or similar tax when TM determines it is required to do so. Partner must provide valid resale or

exemption documentation before TM treats an otherwise taxable transaction as exempt. A Partner enrolled for

service/end-user or business-use purchases may not purchase products tax-free for separate retail resale unless and

until Partner completes TM’s resale documentation process and TM accepts the required documentation. A Partner may

operate under more than one use classification, but must clearly identify the applicable treatment for each order or line

item when requested. Partner is responsible for taxes arising from Partner’s transactions with families and for

determining whether Partner is purchasing products for resale or consuming them in providing a service/package.

12. Program Updates

TM may update non-price operational standards when reasonably necessary for product quality, safety, workflow,

technology, or legal compliance. TM will provide reasonable notice of material changes when practicable.